Please allow 24 hours for your order to be processed and then 3 to 5 working days for delivery to your home.

If the shipping address is incorrect, you must email us within 60 minutes of placing the order. We cannot guarantee 100% that changes will be made. Please make sure to verify your order before confirming your purchase.

If your order was shipped to an incorrect address as stated in your contact details, we will have to wait for the order to be returned to us before we can proceed with the replacement.

Yes, after ordering you will receive an email upon shipment containing your tracking information. The tracking code is valid 24 hours after ordering. This is due to updates to the computer system of La Poste.

When you shop online using your credit card, all of your information is entered into a secure SSL web page. Your information is then encrypted by SSL and sent directly to our payment service provider’s network, where your card and transaction are authorized and approved.< br>
Your credit card information is not stored on our servers. The small padlock at the top of your browser ensures the security of the encryption of your data.

We accept VISA and Mastercard, PostFinance and payment by payment slip (in this specific case, payment must be made and received before dispatch).

Our return and refund conditions are available in our T & Cs. For more information, you can contact us by email at [email protected] so that we can deal with requests on a case-by-case basis. In order for our customer service team to assist you as quickly as possible, please include your order number, full name, and shipping address.

If you have any other questions, do not hesitate to contact us by email at [email protected] or by using our contact form. We will reply within 24 hours.